I think “listening well” is an essential leadership skill.
We train leaders on what effective listening looks like, tactics which result in good listening and the importance of taking time to listen.
But, our CFO Casey Fletcher passes me a Wall Street Journal article by Elizabeth Bernstein this week; the article suggests that good listening often begins with “good talking”.
It’s a novel to take on listening. Citing the guidance of counselor Traci Ruble, Bernstein says that “one who seeks to be listened to, can set up a better discussion by taking a few steps.”
Got to admit I haven’t considered these steps as often as I should. I can see how adopting them could upgrade the quality of things.