HOWE Q. WALLACE BLOG

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Learn from Shortfalls Instead of Making Excuses

“I never knew a man who was good at making excuses who was good at anything else.” – Benjamin Franklin. When things turn out in a way we don’t desire, it’s essential to analyze what happened, identify what we’ve learned, and create a plan to improve. People who make excuses tend to get stuck. Making […]

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Treating Each Other Fairly and With Respect

We have more than 1,200 teammates in our company. As CEO, it is my honor to lead our approach to how we treat each other as we serve our customers. Here are some thoughts I hold close. As we interact with others daily, I would hope that every person would be able to say that […]

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Making a Good Process Better

A “lean” parable: I go to airports a lot. Some folks like to get to the airport early. I don’t. My goal is to get there as early as necessary. No sooner. I think it’s “lean” not to spend extra time in airports. I’ve gotten my routine down. It works well for me. I got […]

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Four Characteristics of a Good Coworker

A woman named Ashley Hoffman recently suggested four traits that would cause you to be “loved” on the job. Generosity. Would your colleagues describe you as generous? Are you free with words of encouragement? Do you readily help someone who is struggling in some fashion? Are you quick with a smile or laugh? Will you […]

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