Editor’s Note: August 8th, 2013 I read an article about supplier excellence this week. It can apply to each of us. Here’s the idea: Everyone on our team has a customer. Some actually pay for products. Others are team members that you serve. Here are things that good service providers do: They teach things that […]

Three Things That Matter: Do you feel your thoughts and ideas matter at work? Are you committed to quality work? Are you growing because of your involvement with our company? Our annual leadership training focuses on creating an environment where these three pillars can flourish. All of us are smarter than each of us. Every team […]

“It’s a beautiful thing to become someone that others enjoy rather than endure.” —Don Miller How do we do that as a team? It starts with each one of us committing to make a positive impression individually. Often, what a customer thinks of all of us comes down to the actions of one person. I […]

One way to think about a product you sell is to answer the question: “What job was that product hired to do?” Customers hire our treated wood for outdoor construction projects, where it’s exposed to the elements. It withstands harsh weather and insect attacks. It doesn’t rot or require replacement. It’s reliable and safe for […]