A pillar of a great place to work is whether associates believe they are treated fairly. I have been reflecting on fairness. What does “fair” look like? “Fair” listens. It seeks to understand before reacting. Frequently, someone complaining about unfair treatment is frustrated because his version of the truth remains untold. “Fair” is predictable. People […]

Larry King was often called the “world’s greatest interviewer.” People watched and listened as he met with all the great newsmakers of the age and interviewed them. Here’s what King said about his effectiveness: “I never learned anything while I was talking.” Powerful, simple advice. I had a teacher, E. E. Jennings, pour it out this […]

“Patience isn’t naive. It doesn’t ignore misbehavior. It waits. It listens. It’s slow to boil.” – Max Lucado Patience is a virtue worth cultivating. So often we respond to frustrating things with impatient words and actions. Impatience frequently causes us to move to premature solutions or half-baked plans. Or maybe it forces you to quit […]

“A leader that won’t listen to others will eventually be surrounded by people that have nothing to say.” – Andy Stanley What’s the climate like at work? Communication ought to be constant, transparent, and courageous. The stage for those three things to happen is set by a leader who listens well. The best teams communicate […]