One of the influential books in my life was The Seven Habits of Highly Effective People, by Stephen Covey.  Though published in 1989, it’s still in print and judged to be one of the best 10 leadership books ever written.  It’s still in publication over 30 years later. While I highly recommend that you get […]

I’m enjoying a blog called The Daily Blur. It shares insights on customer service. Recently author Steve Rae wrote this: Don’t think you have to create some calculatingly clever, explosively entertaining, and fireworky fantastic customer service ideas. Simple courtesies go a long way. Contrast how we were treated on a recent drive to Florida by two […]

“You fuel your heart with six things: what you watch, what you read, what you listen to, who you surround yourself with, how you talk to yourself, and what you visualize.” – Joshua Medcalf, author of Chop Wood, Carry Water! I had the privilege of speaking to the honor students at Bartow High School on […]

As a facilitator who has often led discussions about how we can improve, communication is always a targeted emphasis. No one has ever said communication is as good as it can be. Excellent communication is fueled by an organization where listening is prioritized. Teammates who value listening and practice it ensure a number of things: […]