I lead a small Bible study with some friends of mine. Lately, I’ve been focusing on the many questions Jesus asked. This note isn’t a Bible lesson as much as it is a reminder of how essential questions are to effective communication. We are trained in school to answer questions. We get positive feedback when […]

Larry King was often called the “world’s greatest interviewer.” People watched and listened as he met with all the great newsmakers of the age and interviewed them. Here’s what King said about his effectiveness: “I never learned anything while I was talking.” Powerful, simple advice. I had a teacher, E. E. Jennings, pour it out this […]

Someone asked me the following question about addressing problems early before they grow: “What would you suggest a person do when they work for people who don’t listen to warnings? When this happens, I find it difficult to express concern when they overreact and almost put you in their crosshairs for speaking up.” Here’s how […]

There was a study of email behavior at a large company. The study determined that email behavior was a predictor of customer satisfaction. We all have customers. Some are paying customers, those that buy our products. Others are internal customers who count on us to help them complete their jobs. Here’s what the study found: […]