Someone asked me the following question about addressing problems early before they grow: “What would you suggest a person do when they work for people who don’t listen to warnings? When this happens, I find it difficult to express concern when they overreact and almost put you in their crosshairs for speaking up.” Here’s how […]

There was a study of email behavior at a large company. The study determined that email behavior was a predictor of customer satisfaction. We all have customers. Some are paying customers, those that buy our products. Others are internal customers who count on us to help them complete their jobs. Here’s what the study found: […]

As a facilitator who has often led discussions about how we can improve, communication is always a targeted emphasis. No one has ever said communication is as good as it can be. Excellent communication is fueled by an organization where listening is prioritized. Teammates who value listening and practice it ensure a number of things: […]

“If an emotion can’t change the condition or the situation you’re dealing with, it is likely an unhelpful emotion. Or, quite possibly, a destructive one.” – Ryan Holiday There is power in this observation. It isn’t an invitation to be unemotional. It’s not a good strategy to stifle all emotion. It is an opportunity to […]