Craig Parrott, our general manager in Butner, described in an operations meeting this week how Purpose, Pride, and Passion contribute to team-building efforts. Every person on the team needs to understand the Purpose of their role. It’s a predictor of organizational success. When every person hits the door knowing what’s expected and how they contribute […]

Jason Polak builds trust into the equation above.  If you can be credible, reliable, develop intimate relationships, and balance that over selflessness, trust will result.   Put another way, you can be credible and reliable, and have good insight into your team, but trust will be wiped away when others feel you’re selfish. Trust is a […]

According to Jaspar Polak, the McKinsey model says trust grows when you add reliability to credibility.   For me, reliability starts with showing up. Every time. When expected.   But reliability builds after you arrive. Is your effort good? Is the energy and attitude you bring consistent? Do you work well on your own and deliver what you promise?  Finally, protecting […]

According to speaker Garrison Wynn, we build trust with compassion and competence. We demonstrate compassion with respect.  We listen.  We help.  We care.  Treat folks like a number, caring goes out the window.  Trust erodes. We demonstrate competence by doing our job.  On teams, at work, in families – we each have our jobs. As we think about competence, we each […]