Author Seth Godin is a businessman and I pay attention to what he says. He wrote recently about why customers buy from you in a business situation. His insights were fascinating. He said that people buy for at least one of the six reasons listed below. I agree with him. I write to you often […]

Thanksgiving is my favorite holiday, and with each year, my appreciation for it deepens. I have so much for which to be thankful: I live in America. Most people in the world would choose to live here if they could. I have been presented with many opportunities. Some I have seized. Others I have squandered. […]

I lead a small Bible study with some friends of mine. Lately, I’ve been focusing on the many questions Jesus asked. This note isn’t a Bible lesson as much as it is a reminder of how essential questions are to effective communication. We are trained in school to answer questions. We get positive feedback when […]

“Under everyone’s hard shell is someone who wants to be loved, appreciated, and understood.” This quote resonated with me. Many of the relationships I have at work don’t get through the shell.  There are hundreds of employees.  I don’t know many names.  One regret I have is that I walk by teammates in the grocery store and […]