I was listening to a podcast featuring Tim Elmore, an expert on child rearing.  He was speaking about thermostats and thermometers. Thermometers take the temperature;  they can give an indication of whether it’s too hot, too cold or just right. Thermostats decide the temperature; if you’re a thermometer, you’re an observer.  You can describe the […]

There was a study of email behavior at a large company.  The study determined that email behavior was a predictor of customer satisfaction. We all have customers.  Some are paying customers, those that buy our products.  Others are internal customers, those that count on us to help them get their jobs complete. Here’s what the […]

It’s a privilege to share these notes every day. Why do I write them? My goal is to capture the “corporate knowledge” and deliver it to all of you. When anyone in our organization is confronted with a situation where there is uncertainty about what to do, I want all these notes to form the […]

“When strength is the mission, hard is the standard and work is the requirement.  When comfort is the objective, easy is acceptable and effort is an afterthought.” –  Brian Kight. Another good thought from organizational consultant Brian Kight. “When strength is the mission” I heard very many years ago that successful organizations are strong, fast […]