Motivational speaker J.B. Glossinger tweeted this: “Live without pretending; love without depending; listen without defending; speak without offending.” Lots of wisdom in a dozen words! To live without pretending means to be authentic and transparent.  Authenticity is a compelling attribute.  It draws people to you. To love without depending on is to love unconditionally.  It’s choosing to provide […]

Are you more apt to encourage or criticize? This question applies to work for sure. The studies and science of teams say that those who encourage each other consistently perform better than those who lean toward criticism. The trick is some of us are more inclined to criticize than others.  So, those prone to criticism must […]

There was a study of email behavior at a large company.  The study determined that email behavior was a predictor of customer satisfaction.   We all have customers.  Some are paying customers that buy our products.  Others are internal customers, those that count on us to help them get their jobs complete.   Here’s what […]

Asking a question is a powerful tool.  I once took a class where the teacher focused on the power of a question. His name was Eugene Jennings, and he wrote on the board these simple letters: Q/A. His premise was that Questions were more powerful than Answers. His advice was to ask questions before providing […]