HOWE Q. WALLACE BLOG

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A Strategy for Handling Mistakes

Don Miller is one of my favorite authors. His book A Million Miles in a Thousand Years remains a favorite of mine. Like most authors these days, he blogs on the internet. I follow it. He recently wrote about a public comment he made that he wished he hadn’t made. He listed his checklist for […]

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What Does “Fair” Look Like?

I mentioned recently in an HQ Note that a pillar of a great place to work is whether associates believe they are treated fairly. I was reflecting about fairness. What does “fair” look like? “Fair” listens. It seeks to understand before reacting. Frequently, someone complaining about unfair treatment is frustrated because his version of the […]

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Treating Each Other Fairly and With Respect

We have more than 1,200 teammates in our company. As CEO, it is my honor to lead our approach to how we treat each other as we serve our customers. Here are some thoughts I hold close. As we interact with others daily, I would hope that every person would be able to say that […]

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Leaders Should Know When to Follow

Tom Izzo is the coach of the Michigan State Spartans basketball team. He has led the Spartans to 6 of the last 13 Final Fours in the NCAA tournament. He is a future Hall of Famer when it comes to basketball. This weekend the Spartans upset third ranked Ohio State in a Big 10 matchup. […]

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