I sat glued to the television watching basketball last weekend. All my favorite teams advanced. I love watching the coaches. There are those I have seen for years. There are always some new faces as well. You get glimpses of how they conduct themselves in the timeout huddles, how they speak in the locker rooms, […]

“Patience is choosing to control your emotions rather than letting your emotions control you.” Are you a person who desires to be more patient? If so, how are you attacking it? This quote from writer Mark Merrill suggests emotions are at the center of patience. Here’s my experience with patient people: They can wait. They […]

I saw a man named Drew Dudley speak about leadership on a video the other day. He opened his speech with this question: “How many of you are completely comfortable with calling yourselves a leader?” It was a pretty big audience and only a few people put up their hands. Dudley confirmed that is what […]

I mentioned recently in an HQ Note that a pillar of a great place to work is whether associates believe they are treated fairly. I was reflecting about fairness. What does “fair” look like? “Fair” listens. It seeks to understand before reacting. Frequently, someone complaining about unfair treatment is frustrated because his version of the […]