“Excellent businesses don’t believe in excellence, only in constant improvement and constant change.” – Tom Peters, in his book Thriving on Chaos Being excellent is a daunting goal, especially when you aren’t excellent at the beginning. Peters breaks this down into change and improvement—every day. First, change. Change is the decision point. It’s a realization that […]

“Lean” thinking creates a willingness to try new things. We have taught 6S, which focuses on safely reorganizing and establishing ways to maintain our spaces. We have conducted Kaizen events, which are intensive efforts to quickly transform a place or process. As you engage in these practices, we hope it changes your way of looking […]

Asking “why” is one of the key strategies for achieving better “lean” practices. If you are new to the company, you may see us doing something one way, and it seems like there is a better way. The tendency might be to step back and remain silent. Most new people assume that the long-term employees […]

Once upon a time, I was part of a team that faced an extraordinary opportunity. A customer reached out with an urgent request—they had just received a massive order and needed as many pallets as we could build, as fast as we could make them. This was a first for us. Nothing like it had […]