There is a business theory that says that if a company focuses on building an “engaged” workforce, the bottom line will take care of itself. There is another theory that says that if a company focuses on the “customer” and provides superior customer satisfaction, the bottom line will take care of itself. A recent study […]

I sat glued to the television watching basketball last weekend. All my favorite teams advanced. I love watching the coaches. There are those I have seen for years. There are always some new faces as well. You get glimpses of how they conduct themselves in the timeout huddles, how they speak in the locker rooms, […]

As I reported recently, it is obvious that your efforts on “lean” – working to eliminate wasted time, wasted motion and wasted material – are working. We are identifying areas to attack. We focus our attention on improving them. You coordinate your efforts. And, you get results. But, the first part is the easy part. […]

It’s hard to believe that March is here already. I’ve visited a number of plants so far this year and I notice one consistent trend: our people are fighting incredibly hard to help us to succeed. Every place I go, folks are trying out a variety of strategies to correct hassles that have plagued us […]