Two times recently I got a call where a conflict was laid before me.
Typically, when conflicts are presented to me, they come with a request to help resolve them. In neither case did this happen this time.
In both cases, the report was about how the problem was resolved. They used methods that we discuss in HQ Notes all the time. Here are the high points:
All this occurred because someone had the courage to site the issue and someone got us in a circle to solve it.
My callers said “those huddles work well”. They do. We should use them more.