“It’s a beautiful thing to become someone that others enjoy rather than endure.” -Don Miller
How do we do that as a team?
It starts with each one of us wanting to do it individually. So many times what a customer thinks of all of us comes down to what one of us does.
I read a marketing blog each morning crafted by an organization called Miles and Company. The author Tim Miles listed things a person does. Several stood out for me.
I give the example often of Karl Malone, a basketball Hall of Famer, whose greatness included being a model teammate. Karl said his grandmother gave him great advice: “Karl, make sure they are always glad to see you coming.”
Do others endure you or enjoy you? Are they glad to see you coming?
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