Are you more apt to encourage or criticize? This question applies to work for sure. The studies and science of teams say that those who encourage each other consistently perform better than those who lean toward criticism. The trick is some of us are more inclined to criticize than others.  So, those prone to criticism must […]

A note in the locker room of the Miami Heat, a National Basketball Association team, says this:  “When two teams meet that are equal in ability and execution, it’s the team that has pride that wins.”  We use “pride” a great deal to describe someone who has an unsinkable character.  These words add up to […]

It’s a privilege to share these notes every day.   Why do I write them?   My goal is to capture the “corporate knowledge” and deliver it to all of you.  When anyone in our organization is confronted with a situation where there is uncertainty about what to do, I want all these notes to […]

When giving feedback, consider using this pattern:   Don’t do (that), Do (this).   A “don’t do” statement is evaluative.  Many times, we avoid evaluative comments or direction because it is perceived as judgmental or harsh.  I have often adhered to this strategy.   But I read recently that evaluative feedback is often more memorable.  Maybe because it’s […]