I pay attention to trends. When a word or idea pops up a couple of times, I take notice. Recently, a team member sent me this quote: “As a manager, you play a critical part in either perpetuating mediocrity or helping your team break free in pursuit of extraordinary.” – Art Petty, executive coach Mediocrity […]

On this Thankful Thursday, I’m celebrating and am grateful for “agency.” Having “agency” means I have the ability and resources to positively impact my life’s situations today. So do you. The enterprise where we work extends agency. We have a long history of creating products and services our customers value. They look to us to […]

Today is a day of gratitude—the original #ThankfulThursday. It’s a time to pause and celebrate our good fortune to live in this country. It’s often said that Americans live in the top one percent of the world. Our blessings are abundant. We enjoy accessible health care that ensures healthier, longer lives. We have the freedom […]

I’ve seen tremendous progress in our operations since we began implementing “lean” techniques, particularly through 6S. The six principles are: – Sort – Straighten – Shine – Standardize – Sustain – Safety Initially, getting it right requires effort. Documenting methods, forming habits, and maintaining consistency takes time. But the benefits are undeniable. 1. Satisfaction: The […]