I want to be known as an encourager. I believe that every interaction leaves an impression. I want you to feel glad that I came along in your day. I caught a video of gospel singer Amy Grant recounting the best life advice she ever received. It came from World War II veteran Jimmy Gentry. […]

Courageous communication is critical to our success at PalletOne. What do I mean by courageous communication? Courageous communicators are candid about the situations that need attention. They will point out shortcomings in our process and suggest ways to correct them. Courageous communicators will address uncomfortable discussions. I call this the “bad breath area.” They will […]

“Being positive doesn’t mean you don’t address what’s wrong. It means you confront issues in a constructive way to make them right.” – Jon Gordon We often associate constructive feedback with negativity. Gordon says that in an attempt to be positive, we forego or delay feedback. He suggests a different approach. I think constructive feedback […]

“When you want to help people, you tell them the truth. When you want to help yourself, you tell them what they want to hear.” – Thomas Sowell I hold “courageous communication” as an essential team value.  Sowell’s quote here may be as simple of an explanation as I’ve seen. “Courageous communication” is the truth. […]