Even though Pat Summitt passed away at the age of 64 several years ago, her legacy continues to inspire leaders around the world today. Her story is celebrated across news and sports channels, reminding us that true leadership transcends time. Summitt served as the head coach of the Tennessee Lady Vols basketball team, guiding her […]

If we are wise, we allow people to “earn” respect and extend the courtesy of “owed” respect. What’s an environment where you “earn” respect look like? Our annual survey gives us a bunch of clues: We make expectations clear. When people know what is expected, they have targets to aim for. Giving a person a target […]

On this Thankful Thursday, I’m celebrating and am grateful for “agency.” Having “agency” means I have the ability and resources to positively impact my life’s situations today. So do you. The enterprise where we work extends agency. We have a long history of creating products and services our customers value. They look to us to […]

Today is a day of gratitude—the original #ThankfulThursday. It’s a time to pause and celebrate our good fortune to live in this country. It’s often said that Americans live in the top one percent of the world. Our blessings are abundant. We enjoy accessible health care that ensures healthier, longer lives. We have the freedom […]