There is a business theory that says if a company focuses on building an “engaged” workforce, the bottom line will take care of itself. There is another theory that says if a company focuses on the “customer” and provides superior customer satisfaction, the bottom line will take care of itself. A study was done recently […]

“People don’t bloom where they are planted.  They bloom where they are loved.” – Bob Goff Some folks think “love” isn’t an appropriate word for the workplace.  Love is personal.  Love is private. Reserved for families and close friends.  I get it.  It would be weird to go around saying “I love you” to acquaintances at […]

I meet regularly with a group of young people.  A recent topic was “Going about your business.” I asked them to identify someone they admired because of the way they “go about their business.”  These are teenage kids who don’t think of life as “going about business.”  With some prodding, they identified a teammate who […]

We are in a numbers business.  We track them all the time.  How many loads did we ship?  How much lumber did we use?  Was there any waste?  Are we getting better or worse? Most of us start the day with a number in our heads.   We know how much we are expected to produce.  […]