HOWE Q. WALLACE BLOG

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ENGAGED WORKFORCE/CUSTOMER SATISFACTION

There is a business theory that says if a company focuses on building an “engaged” workforce, the bottom line will take care of itself. There is another theory that says if a company focuses on the “customer” and provides superior customer satisfaction, the bottom line will take care of itself. A study was done recently […]

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HIGHER LEVELS OF CONFUSION

“You live out the confusions until they become clear.” – Anaїs Nin This quote caught my attention.  Our CFO Casey Fletcher puts it this way when we are trying to figure things out: “We are now confused at a higher level.” The longer I live the more clearly I understand that life is a steady […]

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LEADERSHIP CHECKLIST

LEADERSHIP CHECKLIST I saw this in a want ad today posted by the New York Times:  “We’re looking for a (leader) with a sense of humor and a spine of steel, a confident point of view and an open mind, an appetite for risk and exacting standards for excellence. We’re looking for someone who wants […]

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