Mistakes.  They are a part of life.  A Hall of Fame basketball coach had this to say about mistakes: “What to do with a mistake:  recognize it, admit it, learn from it, forget it.”  Recognition.  It takes a certain humility to recognize a mistake.  We all know people who are “never wrong.”  We also know people […]

There is a business theory that says if a company focuses on building an “engaged” workforce, the bottom line will take care of itself. There is another theory that says if a company focuses on the “customer” and provides superior customer satisfaction, the bottom line will take care of itself. A study was done recently […]

When giving feedback, consider using this pattern:   Don’t do (that), Do (this).   A “don’t do” statement is evaluative.  Many times, we avoid evaluative comments or direction because it is perceived as judgmental or harsh.  I have often adhered to this strategy.   But I read recently that evaluative feedback is often more memorable.  Maybe because it’s […]

“When strength is the mission, hard is the standard and work is the requirement.  When comfort is the objective, easy is acceptable and effort is an afterthought.” –  Brian Kight Another good thought from organizational consultant Brian Kight. “When strength is the mission.” I heard very many years ago that successful organizations are strong, fast […]