Progress is always preceded by change.  What are you challenging right now?  What change are you driving? As each day starts fresh, we ought to consider how we can get better. Considering how we ought to improve each day is a process involving intentional acts. One act is an assessment. Did the day’s activity achieve […]

Mistakes.  They are a part of life.  A Hall of Fame basketball coach had this to say about mistakes: “What to do with a mistake:  recognize it, admit it, learn from it, forget it.”  Recognition.  It takes a certain humility to recognize a mistake.  We all know people who are “never wrong.”  We also know people […]

There is a business theory that says if a company focuses on building an “engaged” workforce, the bottom line will take care of itself. There is another theory that says if a company focuses on the “customer” and provides superior customer satisfaction, the bottom line will take care of itself. A study was done recently […]

When giving feedback, consider using this pattern:   Don’t do (that), Do (this).   A “don’t do” statement is evaluative.  Many times, we avoid evaluative comments or direction because it is perceived as judgmental or harsh.  I have often adhered to this strategy.   But I read recently that evaluative feedback is often more memorable.  Maybe because it’s […]