Erik Reed is a preacher. He cites three reasons people leave a church. While it would be impossible to mistake our operations for a church, the three characteristics of those leaving the church rang true to me: 1.) Unknown Our teammates have names, goals, interests, and experiences. As people join our team, we should make […]

“Under everyone’s hard shell is someone who wants to be loved, appreciated, and understood.” This quote resonated with me.    Many of the relationships I have at work don’t get through the shell.  There are hundreds of employees.  I don’t know many names.  One regret I have is that I walk by teammates in the grocery store […]

Mistakes.  They are a part of life. A Hall of Fame basketball coach had this to say about mistakes: “What to do with a mistake – recognize it, admit it, learn from it, forget it.” Recognition.  It takes a certain humility to recognize a mistake.  We all know people who are “never wrong.”  We also know […]

I listened to leader consultant Tim Kight interview Mark McCullough, who is an executive leader in the huge utility company American Electric Power. McCullough has worked for AEP his entire career. He started as a manager trainee at the bottom and has worked his way up to being the leader of over 5000 teammates and […]