“You are someone else’s experience.” What’s it like to experience you? Some craft the experience.  Everything they do is intentional.  They want to project a certain image and carefully consider the way they walk, talk, act and react to work together to create the image. Some folks don’t give it much thought at all.  What […]

“People want to be trusted.  They respond to trust.  They thrive on trust.  Trust is the best way to relate to others.  It’s the most effective way to get results.” – Stephen Covey    According to Covey, trust adds speed and reduces cost.  In every relationship.    Terrorism causes distrust.  You used to be able to park your car and walk quickly […]

“Hard jobs are made easier with support.”  Your job is hard.  I know it.  I see it.  We emphasize our culture because it builds in support.  We ask you to become engaged with your team.  If you see your colleagues as teammates, you will be more likely to lend a hand, offer advice, teach the […]

From a book called Court Sense: Winning Basketball’s Mental Game by a coach named John Giannini: “Listen to the coaching staff.  Respect and help your teammates.  Present yourself in a manner that will be respected and admired by others.” I underlined this quote many years ago.  It seemed to me a good way to guide someone wanting to […]