“It’s a beautiful thing to become someone that others enjoy rather than endure.” —Don Miller How do we do that as a team? It starts with each one of us committing to make a positive impression individually. Often, what a customer thinks of all of us comes down to the actions of one person. I […]

Even though Pat Summitt passed away at the age of 64 several years ago, her legacy continues to inspire leaders around the world today. Her story is celebrated across news and sports channels, reminding us that true leadership transcends time. Summitt served as the head coach of the Tennessee Lady Vols basketball team, guiding her […]

“Excellent businesses don’t believe in excellence, only in constant improvement and constant change.” – Tom Peters, in his book Thriving on Chaos Being excellent is a daunting goal, especially when you aren’t excellent at the beginning. Peters breaks this down into change and improvement—every day. First, change. Change is the decision point. It’s a realization that […]

I saw this quote the other day, and it reminded me of our efforts in “lean” operations: “The problem is not that there are problems. It is expecting otherwise and thinking having problems is a problem.” – Theodore Rubin Problems arise every day. I don’t know about you, but the longer I live, the more […]