It’s a privilege to share these notes every day. Why do I write them? My goal is to capture the “corporate knowledge” and deliver it to all of you. When anyone in our organization is confronted with a situation where there is uncertainty about what to do, I want all these notes to form the […]

“When strength is the mission, hard is the standard and work is the requirement.  When comfort is the objective, easy is acceptable and effort is an afterthought.” –  Brian Kight. Another good thought from organizational consultant Brian Kight. “When strength is the mission” I heard very many years ago that successful organizations are strong, fast […]

“Building a great team is not just about feeding the positive.  We must also weed the negative.  Identify it.  Confront it.  Transform it.  Remove it.” – Jon Gordon One of the cultural tenets we work under is “purge negativity”. Gordon’s imperative of weeding the negative resonates. We’ve all heard it: “one rotten apple spoils the […]

You have one, whether you want one or not. Your spouse.  Your kids.  Your colleagues.  Your friends.  Everyone you interact with has classified you as trustworthy or not.  It’s the music that runs in the background of every group of people. Trust lubricates things.  It cuts down on friction.  When trusting relationships get sideways, the […]