“When opportunity is knocking, don’t complain about the noise.” –  Chad Veach Progress, growth and/or learning doesn’t come easy.  You don’t sit down to a piano and begin playing.  You don’t pick up a nail gun and start nailing. Whatever comes easy to you, eventually, you get to the point where the next step comes […]

There was a study of email behavior at a large company.  The study determined that email behavior was a predictor of customer satisfaction. We all have customers.  Some are paying customers, those that buy our products.  Others are internal customers, those that count on us to help them get their jobs complete. Here’s what the […]

“When strength is the mission, hard is the standard and work is the requirement.  When comfort is the objective, easy is acceptable and effort is an afterthought.” –  Brian Kight. Another good thought from organizational consultant Brian Kight. “When strength is the mission” I heard very many years ago that successful organizations are strong, fast […]

“Building a great team is not just about feeding the positive.  We must also weed the negative.  Identify it.  Confront it.  Transform it.  Remove it.” – Jon Gordon One of the cultural tenets we work under is “purge negativity”. Gordon’s imperative of weeding the negative resonates. We’ve all heard it: “one rotten apple spoils the […]