Traditionally, at a pallet plant, an entry-level job involved stacking lumber. Stacking lumber repeatedly for a full shift is demanding. It requires physical strength and stamina. In my years, I’ve seen many enter the role only to leave it quickly, saying the work is hard, mindless, or a dead end—offering no clear path forward. I […]

“Knowing where you stand” is an important element in assuring a satisfactory business relationship. Hopefully, you are clear about your status and how you perform, but my experience is that we are never 100% accurate. Some effort to gain more insight always helps. In my capacity as a human resources operative, I often talked with […]

“Trust is the stacking of small moments over time, something that cannot be summoned with a command – there are either marbles in the jar or there are not.” – Brené Brown, Dare to Lead Trust – I’ve learned that being trusted is among the most sought-after character traits. The leadership books tell me that, as […]

“It’s a beautiful thing to become someone that others enjoy rather than endure.” —Don Miller How do we do that as a team? It starts with each one of us committing to make a positive impression individually. Often, what a customer thinks of all of us comes down to the actions of one person. I […]