One of the bloggers I follow is Rosabeth Moss Kanter of the Harvard Business School. She wrote a blog recently about “the difference between winners and losers.” You can read it here: http://blogs.hbr.org/kanter/2013/07/surprises-are-the-new-normal-r.html She said the biggest difference is “winners” handle losing better. I know most of you aren’t golf fans but I am. Watching […]

One of the most effective lean techniques we can use is asking “why?” five times. The wisdom in the technique is that it causes a pause for consideration. It also stops us from leaping to the first conclusion when studying a problem or an opportunity. I’ve been studying a bit about how people solve problems. […]

My good friend Tamela Lewis tweeted this last week: “Nobody ever wrote down a plan to be broke, fat, lazy, or stupid. Those things are what happen when you don’t have a plan.” – Larry Winget The truth of the statement is profound. When you find yourself in a real mess, can you say that […]

Are you a complainer or a problem solver? A complainer points out problems, shortcomings and deficiencies but stops there. A problem solver points out issues but couples those observations with a possible solution and an offer to help. A complainer lets his feelings guide him. So, he waits until the pain of the problem evokes […]