Have you ever sent out an email and, as soon as you hit send, you knew you shouldn’t have done it? How about saying something that you wish you hadn’t said? What’s really frustrating is when you do or say something you regret and you know if you had just paused to consider it before […]

Perspective.Priority.Practice. Breaking a habit or creating a new habit is difficult. That’s why New Year’s resolutions are so tough to create. Our “lean” manager Steve Roberts shared some psychology that he learned recently by listening to a sermon. The speaker was talking about 3 P’s: Perspective, Priority and Practice. According to the speaker, the mistake […]

The other side of knowing what to do is doing what you know. In safety, we average three accidents a week. Most occur when someone failed to follow the defined safe practice. Rare is it that the hurt employee says that he didn’t know better. Disappoint a customer with poor quality? We knew better. Disrupt […]

As you execute your job, it’s our duty to make sure we answer the most important questions. First, what do I need to know to keep myself safe from injury? And, what do I need to know to keep from being a risk to others? Who is my customer – the person or group that […]