Originally Published: Jan. 30, 2021 Larry King died this week. The industry nicknamed him the “world’s greatest interviewer.” People watched and listened as he met all the significant newsmakers of the age and revealed them. Here’s what Larry King said about his effectiveness. “I never learned anything while I was talking.” Powerful, simple advice. I […]

Something that gives me joy is when a colleague tells me they are using what they’re learning at work to be more effective in their private lives. When our people become better partners, parents, community leaders, coaches, or volunteers, it’s a tangible benefit we provide to the communities we serve. Our efforts to identify leaders—regardless […]

If we are wise, we allow people to “earn” respect and extend the courtesy of “owed” respect. What’s an environment where you “earn” respect look like? Our annual survey gives us a bunch of clues: We make expectations clear. When people know what is expected, they have targets to aim for. Giving a person a target […]

“Candor is forthrightness or frankness—not so different from honesty, really. And yet, in common usage, the word communicates not just truth-telling but a lack of reserve.” – Ed Catmull, former President, Walt Disney and original co-founder of Pixar Animation Studios. I once had the habit of starting sentences with “honestly” when trying to emphasize a point. A […]