Do you feel like a winner today?                         Did your team hit its goals? Did you make progress? Rosabeth Moss Kanter studied teams that win and teams that lose. She found that winning teams have some advantages over losing teams. Winning teams: Have a better attitude. Enjoy hanging out with each other. Are more open to […]

Larry King was often called the “world’s greatest interviewer.” People watched and listened as he met with all the great newsmakers of the age and interviewed them. Here’s what King said about his effectiveness: “I never learned anything while I was talking.” Powerful, simple advice. I had a teacher, E. E. Jennings, pour it out this […]

“A leader that won’t listen to others will eventually be surrounded by people that have nothing to say.” – Andy Stanley What’s the climate like at work? Communication ought to be constant, transparent, and courageous. The stage for those three things to happen is set by a leader who listens well. The best teams communicate […]

There was a study of email behavior at a large company. The study determined that email behavior was a predictor of customer satisfaction. We all have customers. Some are paying customers, those that buy our products. Others are internal customers who count on us to help them complete their jobs. Here’s what the study found: […]