I heard Cynt Marshall, the president of the NBA Dallas Mavericks, describe her leadership style in three words: Listen, Learn and Love. Leaders often feel compelled to talk. They have the floor; they expect to fill up the air with words. Marshall’s formula reminds the leader to hold back. An effective leader understands that there […]

Confidence is the last factor of the development model we are discussing.  A good team or organization will create confident stakeholders.   The teammates are confident when they are connected, and are cared about. They will develop growing competencies through their participation in the enterprise and develop trust, as all around we conduct life with high character.   We are delighted to add […]

There was a study of email behavior at a large company.  The study determined that email behavior was a predictor of customer satisfaction.   We all have customers.  Some are paying customers that buy our products.  Others are internal customers, those that count on us to help them get their jobs complete.   Here’s what […]

Asking a question is a powerful tool.  I once took a class where the teacher focused on the power of a question. His name was Eugene Jennings, and he wrote on the board these simple letters: Q/A. His premise was that Questions were more powerful than Answers. His advice was to ask questions before providing […]