“Our safety is the shared responsibility of everyone on board.” – Preflight safety briefing on Delta Airlines This week, I was in a meeting listening to a report on our safety performance. We’ve had fewer injuries this year: 20% fewer Less than 100 About 1.5 accidents a week The effort we have made to improve […]

I was listening to an NBA player talking about a coach who was relentless in seeking improvement.  The team was one of the best in the league. “No matter how well we were playing, he’d always be tweaking us. He’d say, “I think we can get a little better at scoring on inbound plays under the […]

“Culture is what you practice, promote, and permit.” – Tim Kight, Organizational Consultant Having a constructive culture is the key to successful organizations. Culture is reflected in our beliefs, behavior, and the quality of experience we create. So I pay attention to Kight’s culture quote. What you practice. Your team will be the sum total […]

Want to add some life to your team? Catch someone doing something right and praise them. Teammates will appreciate being recognized. Take time to observe how an individual or team is working. Offer a teaching point or suggestion that leads to improvement. Set aside time to check-in with a teammate. Quality time breeds deeper relationships. […]