Our colleagues in Maine are celebrating the World Championship after the Boston Red Sox won the Major League Baseball World Series last night. Step in to any restaurant in Maine during baseball season, you will find the Red Sox on the TV and every local eye following the progress. If you don’t follow baseball, you […]

What question will you ask today? Questions are the basis for improvement. Many times we approach our job as if all the questions have been asked and answered. That’s human nature. You work on a problem. Come to a solution which eases the pain or gets a favorable result. You implement it. It becomes the […]

Chick-fil-A is a place where I get comfort food. I’ve watched the company grow through the years and admire the culture they’ve created. I heard a story recently that made me understand. Pastor Rick Warren was telling about a trip he made with Dan Cathy, the President and COO of Chick-fil-A. Warren said that they […]

Gale O’Quinn handles accounts receivable for us in Hazlehurst. A long time ago, one of our very large customers skipped an invoice. The customer keyed in a wrong number and the massive system that pays the checks couldn’t match up our invoice to the wrong number. What should have been a simple fix, got rerouted […]