A “lean” company puts processes in place that cause them to improve. While it can be a project, it also is a way of operating. It’s a method for improvement. I look at our company as hundreds of pieces that depend on each other for success. Every day each of us touches something that changes […]

“Are you easy to do business with?” That was a question I heard years ago that made real sense to me. I interpreted it this way: Anytime I encounter someone I serve or who provides service to me, it is incumbent upon me to make the encounter a pleasant one. So, I have spent my […]

Someone asked this question in response to my last note about addressing problems early before they grow: “What would you suggest a person do when they work for people who don’t listen to warnings? I have encountered this before and find it difficult to express concern when people overreact and almost put you in their […]

Sometimes it takes severe pain and discomfort before we initiate necessary change. In most cases, before there was severe pain, there were signs of a problem developing. For a variety of reasons it doesn’t get addressed: You don’t want to be an alarmist. You aren’t certain you are right. You are afraid your news won’t […]