Sometimes it takes severe pain and discomfort before we initiate necessary change. In most cases, before there was severe pain, there were signs of a problem developing. For a variety of reasons it doesn’t get addressed: You don’t want to be an alarmist. You aren’t certain you are right. You are afraid your news won’t […]

One of the tensions that we manage is when to stay the course and when to change things. Our nature is to favor staying the course. Our life is filled with things we do because when we did them the first time, they worked out OK. I think about this driving sometimes. I will choose […]

I read an article about supplier excellence this week. It can apply to each of us. Here’s the idea: Everyone on our team has a customer. Some actually pay for products. Others are team members that you serve. Here are things that good service providers do: They teach things that make you better. They know […]

Leadership expert and church communicator Andy Stanley says one of the best interview questions he asks is: “What have you done?” He says people with a bias for action can readily describe things they have done. He thinks being “doing” oriented is a predictor of success. Today, one of our colleagues at Sunbelt, Jason Blackwelder, […]