Several years ago, there was a news story about an incident that occurred in a Sam’s Club warehouse in Colonial Heights, Va. Cases of water fell from a pallet rack onto a four-year-old boy walking down the aisle. The boy was carried from the store, alert and crying. We hope he recovered well. The image […]

You want to be a legitimate leader? Those on your team need to know they have a say. They need to know they can ask questions, make suggestions, and propose ideas. And when they do, they need to be confident they will be heard and respected. Second, you have to be predictable, minimize drama, and […]

I recently read the book Atomic Habits by James Clear, and it really got me thinking. It’s not new to the world, but it’s new to me. I recommend it. (It’s also available on audiobook.) He discusses what makes a habit work and describes how the discipline of habit-building should be one that everyone takes on. He […]

Author Seth Godin is a businessman and I pay attention to what he says. He wrote recently about why customers buy from you in a business situation. His insights were fascinating. He said that people buy for at least one of the six reasons listed below. I agree with him. I write to you often […]