Editor’s Note: January 14th, 2013 Minutes matter. Lean teaches that one of the best ways to become “leaner” is to identify where minutes leak away in the course of a day and take action to stop it. In my experience, the greatest leakage of minutes occurs at the beginning of the shift and after a […]

Editor’s Note: August 8th, 2013 I read an article about supplier excellence this week. It can apply to each of us. Here’s the idea: Everyone on our team has a customer. Some actually pay for products. Others are team members that you serve. Here are things that good service providers do: They teach things that […]

Something that gives me joy is when a colleague tells me they are using what they’re learning at work to be more effective in their private lives. When our people become better partners, parents, community leaders, coaches, or volunteers, it’s a tangible benefit we provide to the communities we serve. Our efforts to identify leaders—regardless […]

“Ubuntu” is about promoting the greater good through compassion, humanity, and oneness within a team. “A Coach’s Rules for Life” was a Netflix docuseries released in 2020. The first episode featured Doc Rivers, a great NBA coach, describing the leadership rules he leads and coaches by. One of his rules was “Ubuntu.” I recognized it […]