Author Seth Godin is a businessman and I pay attention to what he says. He wrote recently about why customers buy from you in a business situation. His insights were fascinating. He said that people buy for at least one of the six reasons listed below. I agree with him. I write to you often […]

Do you use checklists? I must admit, I don’t. I have written to you about the power of the checklist but have not yet incorporated it into my life. I read a book that reminded me of their power and it has me reconsidering how I approach it. The book is called Golf’s Sacred Journey: Seven […]

Teams become effective when their teammates are “connected.” What is your plan to assure others feel connected? I am connecting with my teammates when: I acknowledge them. I make eye contact and say hello. I catch them doing something right and tell them they are doing well. I say thank you. I give feedback. I […]

Every job at PalletOne is needed. Hall of Fame basketball coach Geno Auriemma describes teamwork this way: “Be the best at your role. What would a piano recital be like if the guy who puts the piano on the stage doesn’t do it? Some people lug the piano, some play it.” Because we don’t have […]