Whoβs counting on you today at work? The best work is achieved when we focus on meeting the expectations of our βcustomer.β Everyone has a customer. You are at work to satisfy a customer. As we begin our day, it is important to take stock of who that (those) customer(s) is (are). I have to […]
“Are you easy to do business with?” That was a question I heard years ago that made real sense to me. I interpreted it this way: Anytime I encounter someone I serve or who provides service to me, it is incumbent upon me to make the encounter a pleasant one. So, I have spent my […]
Few of our customers take the time for a vendor review, so it’s nice when we get to experience one and better yet when we get graded well. I am in Selma today to visit with a customer. They honored us by sending a team to our facility. While there, they provided an annual report […]
Keith Reinstetle, who leads our multi-site sales efforts, and I were discussing the fragility of customer relationships. “People don’t realize how complex what we do is,” Keith said. “The lumber has to be the right dimension. The species has to be right. We deliver it on time with the right style of trailer. It may […]
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If you ever watched the classic movie The Godfather, you might remember this quote: βIf your car could take me to the airport, Mr. Corleone is a man who ins...
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βDefine yourself by what you love.β β Tim Minchin
I recently watched a commencement address by Australian comedian Tim Minchin at the University of Western Australia, where he shared nine unc...
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Franklin Roosevelt was stricken with polio when he was in his late 30s. He lost the use of his legs overnight, never to regain it.
Read more below.
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I listened to a discussion on the importance of high-character leadership to a companyβs success and learned some interesting insights. Read more below.
#Leadership #...