HOWE Q. WALLACE BLOG

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Start with Your Customer in Mind

Who’s counting on you today at work? The best work is achieved when we focus on meeting the expectations of our β€œcustomer.” Everyone has a customer. You are at work to satisfy a customer. As we begin our day, it is important to take stock of who that (those) customer(s) is (are). I have to […]

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Being Easy to do Business With

“Are you easy to do business with?” That was a question I heard years ago that made real sense to me. I interpreted it this way: Anytime I encounter someone I serve or who provides service to me, it is incumbent upon me to make the encounter a pleasant one. So, I have spent my […]

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Selma Team Earns High Marks from Customer

Few of our customers take the time for a vendor review, so it’s nice when we get to experience one and better yet when we get graded well. I am in Selma today to visit with a customer. They honored us by sending a team to our facility. While there, they provided an annual report […]

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How You Do Your Job Makes a Difference

Keith Reinstetle, who leads our multi-site sales efforts, and I were discussing the fragility of customer relationships. “People don’t realize how complex what we do is,” Keith said. “The lumber has to be the right dimension. The species has to be right. We deliver it on time with the right style of trailer. It may […]

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