I’m enjoying a blog called the Daily Blur. It shares insights on customer service. Recently author Steve Rae wrote this: Don’t think you have to create some calculatingly clever, explosively entertaining, and fireworky fantastic customer service ideas. Simple courtesies go a long way. Contrast how we were treated on a recent drive to Florida by two companies […]

“Work is simply taking the raw material of creation and developing it for the sake of others.” Tim Keller As a “lean” company, we strive to add value. The goal is to perform tasks and to produce products for which someone is willing to pay. The “lean” theory says if we are doing something or […]

I was studying a Bible scripture where the advice is to treat others with “kindness, forbearance and patience.”  I’m familiar with kind and patient, but was iffy on forbearance. I looked it up in the dictionary. To “forbear” is to treat others with patience “even when provoked.”  We deal with  “provocative” circumstances all the time. […]

“Kindness is the language the deaf can hear and the blind can see.” – Mark Twain I was interviewing a candidate who asked me what I appreciated most about being part of our team. I said that a primary reason I enjoy my job is the quality of people I encounter. For the most part, […]