HOWE Q. WALLACE BLOG

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Creating Value for Customers

Figuring out how to add value to our offerings should lead us in considering how to proceed with “lean.” One premise is that we make our products more valuable by eliminating waste: time, motion and material. The other is creating value by enhancing customer perceptions. How? Demonstrate you care. Listen, pay attention and communicate concern […]

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All Star Performance

What’s all-star performance to you? Would the folks you encounter – both inside and outside the organization – refer to you as an all star? I had an appointment at the eye doctor yesterday. In the examination room was a 3 x 5” card where the leaders of the practice invited anyone to write down […]

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Quality is a Key Component of Safety

As pallet manufacturers, it is important to consider the role we have in the safety of the public. Once the pallets leave our plants, our customers load them up with a great deal of weight. They ship them on trucks. They are handled with forklifts. If you visit stores like Home Depot or a Sam’s […]

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Virtues for Which You Will be Remembered

One of the guys I follow on Twitter is Andy Andrews, an author of inspirational books. He tweeted this last week: “Quality Work, Healthy Relationships, Good Manners, Lasting Legacy. These virtues: NEVER accidents & ALWAYS the result of deliberate effort.” Deliberate effort is the same as being “intentional.” To do quality work means you are […]

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