HOWE Q. WALLACE BLOG

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To be Known as Responsive

I’ve started a list of words. The words describe how I would like our company to be known. One of the words is: responsive. When I receive complaints about our company, many times it is because we weren’t responsive to a concern or a complaint from a customer or a colleague. Suppose you make a […]

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NWPCA CEO’s Tenets for Success in Leading an Organization

The new CEO of the National Wooden Pallet and Container Association (NWPCA) Brent McClendon visited our Bartow headquarters today. Brent just began his third week with the NWPCA. The first two were spent planning and attending the NWPCA Annual Leadership Conference. Thus, our Bartow plant was the first pallet plant he has visited since becoming […]

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10 Commitments: #7 – Customer Quality

With Commitment #7, we begin to dig deeper… 10 COMMITMENTS No Shortcuts  We will teach you the safe way, provide you safe equipment, fix it when it breaks. Do it right and safe. Safety Freeze  Watch out for others, guide and teach β€œrookies,” hold others accountable for safe practices. On Time and Quick Start  Be […]

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Strive to Exceed Customer Expectations

Everybody has a customer. You are accountable to those customers. In a way, they sign your paycheck. You must discern what your customer expects of you and strive to meet those expectations. In fact, your goal should be to exceed them. While it is common to think of the customer as the one who buys […]

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