As an HR pro and president, I’ve facilitated dozens of discussions where the goal was to help the team function better. In all those years, I’ve never had a group tell me that “communication here is perfect.” It’s helped me develop a leadership truth: Never assume your communication is as good as it can be. […]

“Be really good every day at all the things that don’t take talent.” – Bo Ryan, former Wisconsin basketball coach As we start the work week, it would serve us each well to consider Ryan’s advice. What doesn’t take talent? Be safe. It starts with your commitment to follow safety procedures. Be punctual. Show up. […]

One quote I repeat often is by Jamie Dimon, the CEO of JPMorgan Chase, who says, “Problems don’t age well.” When I heard it, I took it to mean that if something is bothering me or I see a problem, I need to form a plan to address it sooner rather than later. Because if I […]

Courageous communication is critical to our success at PalletOne. What do I mean by courageous communication? Courageous communicators are candid about the situations that need attention. They will point out shortcomings in our process and suggest ways to correct them. Courageous communicators will address uncomfortable discussions. I call this the “bad breath area.” They will […]