Erik Reed is a preacher. He cites three reasons people leave a church. While it would be impossible to mistake our operations for a church, the three characteristics of those leaving the church rang true to me: 1.) Unknown Our teammates have names, goals, interests, and experiences. As people join our team, we should make […]

How’d work go? In the military, work involves engaging in the mission.  Soldiers practice for the event of war.  They strap on their equipment, go to the field, and simulate an encounter. The way the military “cements” learning and improvement is by conducting an “after action review.”  A review is a disciplined approach where four questions are asked. […]

“A quiet team is a losing team.”  This is a coach’s observation, but I think it applies to us.   A winning team communicates constantly.  From exchanging well wishes and checking up on each other as we begin our day, using two minutes to make sure everyone is on the same page as we take on […]

Feedback is critical.  We know it.  But we don’t do it enough. I gave a friend an award this week.  I have known him for 40 years and hold him in very high regard.  We are fraternity brothers.  I’m convinced the work he did and the model he provided me all these years were key contributors to my having […]