There was a study of email behavior at a large company. The study determined that email behavior was a predictor of customer satisfaction. We all have customers. Some are paying customers, those that buy our products. Others are internal customers who count on us to help them complete their jobs. Here’s what the study found: […]

One of the influential books in my life was The Seven Habits of Highly Effective People, by Stephen Covey.  Though published in 1989, it’s still in print and judged to be one of the best 10 leadership books ever written.  It’s still in publication over 30 years later. While I highly recommend that you get […]

I had a “bad” boss once. He was bad enough that it made it easy for me to move on when I had another opportunity presented to me. What made him “bad?” He criticized publicly. He had no problem telling you in front of others when you had fallen short. You felt embarrassed if you […]

As a facilitator who has often led discussions about how we can improve, communication is always a targeted emphasis. No one has ever said communication is as good as it can be. Excellent communication is fueled by an organization where listening is prioritized. Teammates who value listening and practice it ensure a number of things: […]