HOWE Q. WALLACE BLOG

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Building Trust, One Marble at a Time

β€œTrust is the stacking of small moments over time, something that cannot be summoned with a command – there are either marbles in the jar or there are not.” – BrenΓ© Brown,Β Dare to Lead Trust – I’ve learned that being trusted is among the most sought-after character traits. The leadership books tell me that, as […]

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Three Pillars of a Thriving Workplace

Three Things That Matter: Do you feel your thoughts and ideas matter at work? Are you committed to quality work? Are you growing because of your involvement with our company? Our annual leadership training focuses on creating an environment where these three pillars can flourish. All of us are smarter than each of us.Β Every team […]

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Create a Team People Enjoy: Building Exceptional Service

β€œIt’s a beautiful thing to become someone that others enjoy rather than endure.” β€”Don Miller How do we do that as a team? It starts with each one of us committing to make a positive impression individually. Often, what a customer thinks of all of us comes down to the actions of one person. I […]

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The Power of “Why” in Lean Practices

Asking β€œwhy” is one of the key strategies for achieving better β€œlean” practices. If you are new to the company, you may see us doing something one way, and it seems like there is a better way. The tendency might be to step back and remain silent. Most new people assume that the long-term employees […]

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