There was a study of email behavior at a large company. The study determined that email behavior was a predictor of customer satisfaction. We all have customers. Some are paying customers, those that buy our products. Others are internal customers who count on us to help them complete their jobs. Hereβs what the study found: […]
One of the influential books in my life was The Seven Habits of Highly Effective People, by Stephen Covey.Β Though published in 1989, itβs still in print and judged to be one of the best 10 leadership books ever written.Β Itβs still in publication over 30 years later. While I highly recommend that you get […]
I had a βbadβ boss once. He was bad enough that it made it easy for me to move on when I had another opportunity presented to me. What made him βbad?β He criticized publicly. He had no problem telling you in front of others when you had fallen short. You felt embarrassed if you […]
As a facilitator who has often led discussions about how we can improve, communication is always a targeted emphasis. No one has ever said communication is as good as it can be. Excellent communication is fueled by an organization where listening is prioritized. Teammates who value listening and practice it ensure a number of things: […]
ππ ππ₯ππππ‘π πππ π‘ππͺπ¦: π§ππ π£ππ§π π§π’ ππ’π¨π₯πππ ππ‘π π§πππ πͺπ’π₯π
If you ever watched the classic movie The Godfather, you might remember this quote: βIf your car could take me to the airport, Mr. Corleone is a man who ins...
πππππ‘π π¬π’π¨π₯π¦πππ ππ¬ πͺπππ§ π¬π’π¨ ππ’π©π
βDefine yourself by what you love.β β Tim Minchin
I recently watched a commencement address by Australian comedian Tim Minchin at the University of Western Australia, where he shared nine unc...
π’π©ππ₯ππ’π ππ‘π πππ©ππ₯π¦ππ§π¬: πππ₯'π¦ πππ¦π¦π’π‘π¦ ππ‘ ππππππ₯π¦πππ£
Franklin Roosevelt was stricken with polio when he was in his late 30s. He lost the use of his legs overnight, never to regain it.
Read more below.
ππππ ππππ₯πππ§ππ₯ ππππππ₯π¦πππ£: πͺπππ§ π¬π’π¨ ππ’ ππ’π¨π‘π§π¦
I listened to a discussion on the importance of high-character leadership to a companyβs success and learned some interesting insights. Read more below.
#Leadership #...
