A pillar of a great place to work is whether associates believe they are treated fairly. I have been reflecting on fairness. What does “fair” look like? “Fair” listens. It seeks to understand before reacting. Frequently, someone complaining about unfair treatment is frustrated because his version of the truth remains untold. “Fair” is predictable. People […]

Do you feel like a winner today?                         Did your team hit its goals? Did you make progress? Rosabeth Moss Kanter studied teams that win and teams that lose. She found that winning teams have some advantages over losing teams. Winning teams: Have a better attitude. Enjoy hanging out with each other. Are more open to […]

Larry King was often called the “world’s greatest interviewer.” People watched and listened as he met with all the great newsmakers of the age and interviewed them. Here’s what King said about his effectiveness: “I never learned anything while I was talking.” Powerful, simple advice. I had a teacher, E. E. Jennings, pour it out this […]

“A leader that won’t listen to others will eventually be surrounded by people that have nothing to say.” – Andy Stanley What’s the climate like at work? Communication ought to be constant, transparent, and courageous. The stage for those three things to happen is set by a leader who listens well. The best teams communicate […]